1. Do I have to order in advance of the race?
  2. When will I receive MyMarathonDVD?
  3. Will I see myself in the video?
  4. What is the Free Personal Video Message?
  5. How many video cameras will be used?
  6. How can you film every runner?
  7. Will my name and times appear on the screen?
  8. Is the video high-quality?
  9. Is there sound on MyMarathonDVD?
10. Can I select scenes?
11. Will the camera follow me?
12. Can I feature more than one runner on MyMarathonDVD?
13. Can I preview my race video?
14. Are all the video clips the same length?
15. How long is MyMarathonDVD?
16. What is on MyMarathonDVD?
17. Will it play on my DVD player and computer?
18. Will MyMarathonDVD™ play in foreign countries like Japan?
19. Is there a PAL version for Europe?
20. Can I make copies of MyMarathonDVD?
21. What if I can't run or don't finish the marathon?
22. What if I finish the marathon late?
23. How much is MyMarathonDVD?
24. Can I purchase additional copies of MyMarathonDVD?
25. Can I purchase a highlights DVD of a race?
26. How do I order MyMarathonDVD?
27. How long after the race can I buy a MyMarathonDVD?
28. What is your money-back guarantee?
29. How can I check the status of my order?
30. How will MyMarathonDVD be shipped?
31. What if my DVD arrives damaged or won't work?
32. How do I get more information?

1. Do I have to order in advance of the race?
No. We film all runners and can make a personal MyMarathonDVD for any finisher. However, MyMarathonDVD is available for a limited time only. Order now!  TOP

2. When will I receive MyMarathonDVD?
Delivery times vary depending on the volume of orders, but MyMarathonDVD typically begins shipping about 6 weeks after the race. See information on your individual event for details. You will receive an email notification after your DVD has shipped. TOP

3. Will I see myself in MyMarathonDVD?
Absolutely! We guarantee it! Our multiple cameras are strategically positioned at selected timing points to guarantee that every runner is filmed numerous times.

If the course is very crowded (e.g., the start) at a timing point or you are running on the edge or off the road, you may be obstructed in that particular shot. But with so many cameras on the course, you are bound to see yourself numerous times. In the unlikelihood that you don't see yourself in MyMarathonDVD, you may request a refund.  TOP

4. What is the Free Personal Video Message?
The Free Personal Video Message is a DVD extra you can record at the Race Expo before the Marathon. Visit the MyMarathonDVD Expo booth to film the short video by yourself or with family & friends.

The Personal Video Message will appear as a separate menu item on your DVD. Participants are limited to 1 message per DVD.

Pre-purchase of MyMarathonDVD is required to film the personal video message. The personal video message is optional and can only be filmed at the Race Expo. See information on your individual event for details. TOP

5. How many video cameras will be used?
MyMarathonDVD uses multiple cameras and angles at various timing points, usually the Starting Line, 10K, Half Marathon, 30K, and the Finish Line. Additional cameras are used by our professional highlights photographers assigned to numerous locations on the course throughout the race. See information on your individual event for details.  TOP

6. How can you film every runner?
MyMarathonDVD developed a technology that allows us to film every runner on the course at selected locations. Our personalized DVDs are produced using an automated system that is able to pick out any runner from hours of video.  TOP

7. Will my name and times appear on the screen?
Yes. Each time one of your personal video clips is shown, a subtitle on the screen lists your name, race number, and official time at that location.  TOP

8. Is the video high-quality?
Yes. We use only broadcast-quality professional 3-CCD digital cameras with high-quality lenses. TOP

9. Is there sound on MyMarathonDVD?
Yes. The stereo audio is recorded at the DVD standard 48 kHz sampling rate, the announcer's voice-over is recorded in a professional studio, the music is CD quality, and the ambient sound is recorded live. All audio is mixed in the Dolby® digital format.  TOP

10. Can I select scenes?
Yes. MyMarathonDVD™ employs all of the same DVD menu options and controls that you see with Hollywood DVD-Videos. You can play the entire program, pause, repeat, or jump to any selected scene in the video using your DVD remote control.  TOP

11. Will the camera follow me?
With thousands of runners, that would be impossible. The cameras are stationary and mounted high up on tripods. Runners are filmed as they pass through each scene.  TOP

12. Can I feature more than one runner on MyMarathonDVD?
MyMarathonDVD is personalized for each individual runner. At this time it is not possible to feature more than 1 participant on a DVD unless the runners were together crossing each of timing points. TOP

13. Can I preview my race video?
Unfortunately we cannot provide each finisher the opportunity to preview his or her own race video. That's why we offer a money-back guarantee.

You can view sample video on our website. Note: the internet is not the best for viewing video of marathons. We use high-quality digital video cameras to film the race but for our online samples we must use low-resolution video clips.  TOP

14. Are all the video clips the same length?
Depending on the scene and the camera angle, some shots will be "long" (clips up to 45 seconds) and others will be "tight" or "wide" (producing shorter clips).  TOP

15. How long is MyMarathonDVD?
The feature program will be 20 to 25 minutes long. Your personal clips average from 20 to 30 seconds each for a total of about 4 minutes.  TOP

16. What is on MyMarathonDVD?
The feature program combines race highlights with your personal video clips and a digital finisher certificate displaying your official results, including split times and placements. There are also DVD menus, course maps, scenic video, etc.  TOP

17. Will MyMarathonDVD play on my DVD player and computer?
For the best viewing experience, we highly recommend that you watch your MyMarathonDVD™ on a television. The DVD-R disc is compliant with international DVD-Video standards and should play on any DVD player connected to a television. The DVD-R should also play in a DVD-ROM drive connected to a compatible Windows® or Macintosh® computer system. Some older Windows DVD-ROM drives may require a software codec to play DVD-Video (MPEG-2).   TOP

18. Will MyMarathonDVD play in foreign countries like Japan?
Yes. The region code is set to play in ALL regions.  TOP

19. Is there a PAL version for Europe?
All of our cameras record in the NTSC-standard format. However, almost all DVD players sold in Europe play both kinds of discs. These multi-standard DVD players partially convert the NTSC signal to PAL and most modern TVs can interpret this signal.  TOP

20. Can I make copies of MyMarathonDVD?
No. MyMarathonDVD is encrypted for copy-protection. All MyMarathonDVD content is protected by copyright. Additional copies of your DVD are available for purchase at a discount rate. Please indicate quantity desired when ordering.  TOP

21. What if I can't run or don't finish the marathon?
If for some reason you are unable to run or do not finish the race, you may request a refund or we will send you a highlights DVD.   TOP

22. What if I finish the marathon late?
MyMarathonDVD films every runner on the course for as long as the timing mats are in place. Once the timing mats are removed and/or the finish line is being dismantled, we are required to remove our cameras from the course.  TOP

23. How much is MyMarathonDVD?
MyMarathonDVD™ is only $49.95 plus shipping and handling. Shipping and handling fees vary by event and destination. See information on your individual event for details. TOP

24. Can I purchase additional copies of MyMarathonDVD?
Additional copies are available for purchase at a discount rate of only $29.95 plus shipping and handling. Shipping and handling fees vary by event and destination. You can purchase additional copies at a discount after you have received your MyMarathonDVD.  TOP

25. Can I purchase a Highlights DVD or a race?
Yes! Highlights Only DVDs of a race are available for $19.95 plus shipping and handling. Shipping and handling fees vary by event and destination. Enter "HIGHLIGHTS" as the Discount Code on the online order form to purchase a highlights DVD of a race. Highlights DVDs are not personalized for any runner.  TOP

26. How do I order MyMarathonDVD?
Order online through our secure server. Visa, MasterCard, American Express and JCB Card accepted (your credit card bill will show a charge by MyMarathonDVD).

Or print the online order form and submit via mail or fax. Pay by credit card or enclose a signed check, money order, or traveler's check made payable to MyMarathonDVD, in US Dollars.

Or send us the order form you received in your race goody bag at packet pickup.

Or order at the Race Expo. Look for the MyMarathonDVD booth. See information on your individual event for details. TOP

CLICK HERE TO ORDER NOW!

27. How long after the race can I buy a MyMarathonDVD?
MyMarathonDVD is only available for a limited time, usually up to 1 year after the race.  TOP

28. What is your money-back guarantee?
We guarantee you will see yourself! We are so confident you will enjoy your MyMarathonDVD, we offer a money-back guarantee. If you are unsatisfied for any reason, you may request a refund. Refunds are limited to purchase price only and must be requested in writing within 30 days of the date shipped.  TOP

29. How can I check the status of my order?
Send an email to info@mymarathondvd.com or send a fax to 808-522-8562.  TOP

30. How will MyMarathonDVD be shipped?
MyMarathonDVDs are shipped via the US Postal Service.

For US Addresses: DVDs are sent US Priority Mail with delivery confirmation. Delivery estimates are 3 to 7 days from the shipment date. No signature is required for delivery. DVD is packaged in a red, white & blue US Priority mailer.

For International Addresses: DVDs are shipped via US International Air Mail. Delivery estimates are 1 to 2 weeks from the shipment date. No tracking is available. No customs due or signature required for delivery. DVD is packaged in a padded envelope. TOP

31. What if my DVD arrives damaged or won't work?
Send an email to info@mymarathondvd.com or send a fax to 808-522-8562. Please include your order number and details regarding the problem and we will respond promptly.   TOP

32. How do I get more information?
Send an email to info@mymarathondvd.com; send a fax to 808-522-8562; write to Sports Media Productions, 1519 Nuuanu Ave. #90, Honolulu, Hawaii 96817.

Or stop by the MyMarathonDVD booth at the Race Expo. See information on your individual event for details.  TOP